Cancellation & Refund Policy

    Effective Date: 25-06-2025
    Last Updated: 25-06-2025

    Overview

    This Cancellation & Refund Policy outlines the terms and conditions for subscription cancellations and refund requests for services provided by ChatbotForMentalHealth.com.

    Subscription Cancellation

    How to Cancel

    • Self-Service: Cancel anytime through your account dashboard
    • Email Request: Send cancellation request to rahul@accenor.com
    • Immediate Effect: Cancellations take effect at the end of the current billing period

    Cancellation Process

    1. Log into your account dashboard
    2. Navigate to "Subscription Settings" or "Billing"
    3. Select "Cancel Subscription"
    4. Confirm cancellation and provide optional feedback
    5. Receive email confirmation of cancellation

    Post-Cancellation Access

    • Service remains active until the end of the paid billing period
    • No additional charges will be incurred after cancellation
    • Account data is retained for 30 days for potential reactivation

    Refund Policy

    Eligibility Criteria

    7-Day Money-Back Guarantee

    • Full refund available within 7 days of initial subscription purchase
    • Applies to first-time subscribers only
    • Must be requested before 7 days from the subscription start date

    Pro-Rated Refunds

    • Available for technical issues preventing service access for more than 48 consecutive hours
    • Subject to case-by-case evaluation
    • Calculated based on unused service days

    Non-Refundable Situations

    • Subscriptions active for more than 7 days (unless exceptional circumstances)
    • Violation of Terms of Service resulting in account termination
    • User-initiated cancellations after the 7-day guarantee period
    • Partial month usage (except for technical service failures)

    Refund Processing

    Request Process

    1. Email Request: Send refund request to rahul@accenor.com
    2. Required Information:
      • Account email address
      • Subscription/transaction ID
      • Reason for refund request
      • Purchase date
    3. Response Time: We will respond within 48 hours
    4. Processing Decision: Communicated within 3-5 business days

    Refund Timeline

    • Approved Refunds: Processed within 5-7 business days
    • Payment Method: Refunds issued to original payment method
    • Bank Processing: Additional 3-10 business days for bank processing
    • Total Timeline: 7-14 business days from approval

    Refund Amounts

    • 7-Day Guarantee: 100% refund of subscription fee
    • Technical Issues: Pro-rated amount based on service downtime
    • Processing Fees: Non-refundable payment processing fees may be deducted

    Special Circumstances

    Technical Service Failures

    If our service is unavailable for more than 48 consecutive hours due to technical issues:

    • Users may request pro-rated refunds
    • Service credits may be offered as alternative
    • Compensation based on actual service interruption duration

    Exceptional Cases

    We reserve the right to consider refund requests outside standard policy for:

    • Documented medical emergencies
    • Bereavement situations
    • Other extraordinary circumstances

    Dispute Resolution

    Internal Resolution

    1. Contact our support team first at [your-support-email]
    2. Provide detailed explanation of the issue
    3. Allow 5-7 business days for investigation and response
    4. Appeal process available for denied requests

    External Resolution

    If internal resolution is unsatisfactory:

    • Users may pursue resolution through their payment provider
    • Chargeback rights remain available through card issuer
    • Legal jurisdiction as specified in Terms of Service

    Contact Information

    For Cancellations & Refunds:

    • Email: [your-support-email]
    • Subject Line: Use "CANCELLATION" or "REFUND REQUEST"
    • Response Time: 24-48 hours
    • Business Hours: Monday to Friday, 9 AM to 6 PM IST

    Policy Updates

    This policy may be updated periodically. Users will be notified of material changes via:

    • Email notification to registered users
    • Website banner announcement
    • Updated "Last Modified" date on this page

    Continued use of services after policy updates constitutes acceptance of modified terms.

    Important Notes

    • Mental Health Crisis: This policy does not affect your right to immediate professional mental health support in crisis situations
    • Data Privacy: Cancellation and refund requests are processed in accordance with our Privacy Policy
    • Service Limitations: Our AI service is designed to complement, not replace, professional mental health treatment

    By subscribing to our services, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.