Privacy Policy

    Effective Date: 25-06-2025
    Last Updated: 25-06-2025

    Introduction

    ChatbotForMentalHealth.com ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health chatbot service.

    CRITICAL MEDICAL DISCLAIMER: Our chatbot is NOT a licensed therapist, psychologist, psychiatrist, or medical professional. This service does NOT provide medical advice, diagnosis, treatment, or therapy. It is NOT a substitute for professional mental health care. We are NOT responsible for any decisions you make based on interactions with our chatbot.

    EMERGENCY NOTICE: If you are experiencing a mental health emergency, suicidal thoughts, or are in immediate danger, DO NOT use this chatbot. Contact emergency services immediately:

    • National Suicide Prevention Lifeline: 988 (US)
    • Crisis Text Line: Text HOME to 741741
    • Emergency Services: 911 (US) or your local emergency number

    DATA SENSITIVITY WARNING: Mental health information is extremely sensitive. While we implement strong security measures, no system is 100% secure. By using this service, you acknowledge the inherent risks of sharing personal mental health information online.

    Information We Collect

    Information You Provide Directly

    Highly Sensitive Mental Health Data

    • Therapeutic Conversations: All messages discussing mental health symptoms, conditions, medications, treatments, trauma, relationships, and personal struggles
    • Crisis Communications: Any expressions of suicidal ideation, self-harm, or emergency situations
    • Medical History: Information about mental health diagnoses, medications, hospitalizations, or treatments
    • Personal Trauma: Details about abuse, violence, addiction, or other traumatic experiences
    • Emotional State Data: Information about mood, anxiety levels, depression symptoms, and psychological distress
    • Account Information: Email address, username, and password (if you create an account)
    • Optional Profile Information: Age range, general location, and preferences you choose to share
    • Feedback: Ratings, comments, and suggestions you provide about our service

    Information Collected Automatically

    • Technical Data: IP address, browser type, device information, and operating system
    • Usage Data: How you interact with our service, including session duration and frequency of use
    • Cookies and Similar Technologies: We use cookies to enhance your experience and analyze usage patterns

    How We Use Your Information

    We use your information to:

    • Provide personalized mental health support and responses
    • Improve our chatbot's accuracy and effectiveness
    • Maintain and secure our service
    • Communicate with you about service updates or important notices
    • Analyze usage patterns to enhance user experience
    • Comply with legal obligations

    Data Security and Protection

    We implement robust security measures to protect your information:

    • Encryption: All data is encrypted both in transit and at rest
    • Access Controls: Limited access to authorized personnel only
    • Regular Security Audits: Ongoing monitoring and testing of our security systems
    • Secure Infrastructure: Use of industry-standard security protocols and practices

    Data Sharing and Disclosure

    We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

    With Your Consent

    We will share information when you explicitly authorize us to do so.

    Service Providers

    We may share data with trusted third-party service providers who assist in operating our service, subject to strict confidentiality agreements.

    Legal Requirements

    We may disclose information when required by law, court order, or to protect the safety of individuals.

    Mandatory Reporting and Safety Disclosures

    Despite our commitment to privacy, we may be legally required or ethically obligated to disclose information in these situations:

    • Imminent Self-Harm: If you express immediate intent to harm yourself
    • Threats to Others: If you express intent to harm another person
    • Child Abuse: If we detect disclosure of child abuse or neglect
    • Court Orders: When legally compelled by valid court orders
    • Law Enforcement: When required by law enforcement for public safety

    IMPORTANT: We are NOT licensed mental health professionals and may not recognize all crisis situations. This system should never be relied upon for crisis intervention.

    Your Rights and Choices

    You have the following rights regarding your information:

    Access and Portability

    • Request copies of your personal data
    • Export your conversation history

    Correction and Updates

    • Update or correct your account information
    • Request corrections to inaccurate data

    Deletion

    • Delete your account and associated data
    • Request removal of specific conversation data

    Data Minimization

    • Choose what information to share
    • Opt out of non-essential data collection

    Communication Preferences

    • Control how we communicate with you
    • Unsubscribe from promotional communications

    Data Retention

    We retain your information only as long as necessary to provide our services and comply with legal obligations:

    • Conversation Data: Retained for up to 2 years unless you request earlier deletion
    • Account Information: Retained until you delete your account
    • Technical Data: Typically retained for 12 months for security and improvement purposes

    Children's Privacy

    Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

    For users aged 13-17, we recommend parental guidance when using our service.

    International Data Transfers

    If you are located outside the country where our servers are located, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.

    Third-Party Links

    Our service may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.

    Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

    • Posting the updated policy on our website
    • Sending an email notification if you have an account
    • Providing in-app notifications

    Contact Information

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    Email: rahul@accenor.com

    Compliance and Certifications

    We are committed to complying with applicable privacy laws and regulations, including:

    • General Data Protection Regulation (GDPR) for EU users
    • California Consumer Privacy Act (CCPA) for California residents
    • Health Insurance Portability and Accountability Act (HIPAA) principles for health-related data

    Your Mental Health and Privacy

    We understand that mental health information is deeply personal and sensitive. Our commitment to your privacy includes:

    • Never using your mental health conversations for marketing purposes
    • Implementing additional security measures for sensitive health data
    • Providing clear options for data control and deletion
    • Training our team on mental health privacy best practices

    Remember: If you are in crisis or having thoughts of self-harm, please contact:

    • National Suicide Prevention Lifeline: 988 (US)
    • Crisis Text Line: Text HOME to 741741
    • Emergency Services: 911 (US) or your local emergency number

    This privacy policy demonstrates our commitment to protecting your personal information while providing valuable mental health support. Your trust is essential to our mission of improving mental health accessibility.